New enquiry handling
Website and messenger enquiries enter the CRM, get an owner, and start the right workflow without manual copying.
Business process automation built around your workflow
We connect forms, CRM, email, messengers, and internal tools. Data moves between systems automatically, while people only handle work that needs judgment.
What can be automated
Reminders and updates
Customers receive confirmations and status updates while the team sees overdue tasks and important changes.
Documents and reports
The system prepares standard documents from existing data and sends scheduled reports.
Data exchange
We connect CRM, websites, spreadsheets, telephony, and other services through available integrations.
We automate processes with clear rules
We first map the real workflow and its exceptions. When human approval is needed, the system prepares the context and creates a task instead of making the critical decision.
Example: from enquiry to next action
A customer submits a website form. The details enter your CRM, the enquiry gets an owner, and the team receives an update. If a transfer fails, the team needs a visible error and a way to handle the enquiry manually. Automation should make failures visible.
If your team needs one place to manage enquiries and follow-ups, explore a custom CRM system.
A real project: Fishka Mishka
For this personalized gift brand, we built a Telegram bot that takes orders, sends them to KeyCRM, and collects a voice greeting after payment is confirmed. The audio editor gets a dedicated work topic, while the customer approves the recording or requests changes in the same bot.
See the Fishka Mishka order workflowStart with what you need.
Let’s discuss your idea, scope, and budget. The first consultation is free.