Choose and order
Customers choose a bear color, share contact details, buy now or reserve a gift for a future date. For Nova Poshta delivery, the bot helps select a city and pickup point.
Fishka Mishka: a Telegram bot for voice-message gifts
Fishka Mishka makes personalized teddy bears that play a loved one’s voice greeting. We built a Telegram bot that takes customers from choosing a gift to approving the audio, while helping the team handle each order.
The task
A customer needs to choose a bear, arrange delivery, pay, and record a greeting. The team needs the order details, audio file, edits, and customer messages to stay connected instead of getting lost across chats.
How the bot works
Payment and voice greeting
The order is sent to KeyCRM. Once payment is confirmed, the bot accepts a voice message and lets the customer choose background music or no music.
Editing and approval
Each audio order gets its own topic in a private Telegram work group. The editor returns a finished file through the bot, and the customer approves it or sends revisions.
Support and referrals
After approval, customers can keep writing to the bot while the team replies from the work topic. Separate partner QR links record where an enquiry came from and support referral accounting.
What the team can manage
Order details, payment, the greeting, and customer messages follow one agreed workflow. The manager has a CRM order, the audio editor has a dedicated task topic, and the customer sees the next step in Telegram.
Start with what you need.
Let’s discuss your idea, scope, and budget. The first consultation is free.